1. Introduction
This Privacy Policy describes how SmartLivingCare.com ("Smart Living Care", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website, call the phone number shown on it, or otherwise interact with us. Smart Living Care is an independent home services referral platform that connects homeowners with independent professionals for window installation, roofing, bathroom remodeling, pest control, water damage restoration and kitchen remodeling.
By using SmartLivingCare.com or calling us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We collect only the information needed to understand your request and connect you with a suitable service provider.
- Information you give us by phone: your name, phone number, service address, ZIP code, the type of service you need, a description of the problem, your preferred appointment time and whether you own the property.
- Information collected automatically: IP address, browser and device type, operating system, pages viewed, time spent on pages, the website or ad that referred you, and approximate location based on your IP address.
- Call information: the phone number you call from, date, time and length of the call, and call recordings where permitted by law.
- Information from advertising partners: limited campaign data (such as which ad or keyword led you to SmartLivingCare.com) so we can measure how our advertising performs.
We do not ask for, and you should not share with us, sensitive information such as Social Security numbers, bank account or credit card numbers over our website.
3. How We Use Your Information
Smart Living Care uses the information we collect to:
- Understand your home service needs and connect you with an independent service provider in your area;
- Arrange estimates, appointments and follow-up calls about your request;
- Answer your questions and provide customer support;
- Monitor call quality and train our representatives;
- Operate, maintain and improve our website and services;
- Measure the effectiveness of our advertising and marketing;
- Detect, prevent and investigate fraud, abuse or security issues; and
- Comply with legal obligations and enforce our Terms & Conditions.
4. Phone Calls, Call Recording & Consent to Contact
When you call the number on SmartLivingCare.com, your call may be answered by a Smart Living Care representative or routed directly to a partner service provider. Calls may be recorded and monitored for quality assurance, training and dispute resolution. If you do not want your call recorded, please tell the representative at the start of the call or end the call.
By calling us and sharing your contact details, you agree that Smart Living Care and the service provider handling your request may contact you at the phone number you provided, by call or text message, about your service request, including to confirm or reschedule appointments. Message and data rates may apply. Your consent is not a condition of purchasing any goods or services.
You can ask us to stop contacting you at any time by telling the caller, replying STOP to a text message, or calling us and requesting to be placed on our internal do-not-contact list.
5. How We Share Your Information
Smart Living Care does not sell your personal information for money. We share information only as described below:
- Service providers you are connected with: we share your name, contact details, address and job details with the independent professional who will handle your request, so they can contact you and provide an estimate.
- Vendors who support our business: such as call-tracking, telephone, hosting, analytics and advertising companies that process information on our behalf and are required to protect it.
- Legal and safety reasons: when required by law, subpoena or court order, or when we believe disclosure is necessary to protect the rights, property or safety of Smart Living Care, our users or others.
- Business transfers: if Smart Living Care is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.
- With your consent: in any other case where you have asked us to share your information.
Once your information is shared with an independent service provider, their handling of it is governed by their own privacy practices.
6. Cookies & Tracking Technologies
SmartLivingCare.com uses cookies, pixels and similar technologies to keep the website working, understand how visitors use it, and measure advertising results. These may include analytics tools and conversion tracking from advertising platforms, which can record that you clicked an ad or called our number.
You can block or delete cookies through your browser settings, and opt out of personalized ads through the settings of the advertising platforms you use. Some parts of the website may not work properly if cookies are disabled. Our website does not currently respond to browser "Do Not Track" signals.
7. Third-Party Websites & Services
Independent service providers operate their own businesses, and some features of our website rely on third-party services. Smart Living Care is not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before sharing information with them.
8. Data Retention
Smart Living Care keeps personal information only for as long as needed to fulfil the purposes described in this policy, including handling your service request, resolving disputes, meeting legal, tax and accounting requirements, and enforcing our agreements. Call recordings and records are deleted or anonymized when they are no longer needed.
9. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect your information from unauthorized access, loss, misuse or alteration. However, no website, phone system or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Choices & Rights
Depending on where you live, you may have the right to:
- Request access to the personal information Smart Living Care holds about you;
- Ask us to correct inaccurate information;
- Ask us to delete your personal information, subject to legal exceptions;
- Opt out of marketing calls and text messages; and
- Opt out of the use of your information for targeted advertising.
To make a request, please call Smart Living Care at +1 (833) 781-1774. We may need to verify your identity before completing it, and we will not discriminate against you for exercising your privacy rights.
11. California & Other State Privacy Rights
Residents of California and certain other U.S. states may have additional rights under state privacy laws, such as the right to know the categories of personal information collected, the purposes for which it is used, and the categories of third parties it is shared with. This Privacy Policy describes those categories. Smart Living Care does not sell personal information and does not knowingly share the personal information of consumers under 16. You may use an authorized agent to submit a request on your behalf where state law allows.
12. Do Not Call Requests
If you no longer wish to receive calls from Smart Living Care, tell our representative during any call or call us to be added to our internal do-not-call list. Please allow a reasonable time for your request to take effect. Independent service providers maintain their own contact lists, so you may also need to make your request directly to them.
13. Children's Privacy
SmartLivingCare.com is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact Smart Living Care and we will delete it.
14. Changes to This Privacy Policy
Smart Living Care may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of SmartLivingCare.com after an update means you accept the revised policy.
15. Contact Us
If you have any questions about this Privacy Policy or how Smart Living Care handles your information, or you would like to make a privacy request, please call Smart Living Care at +1 (833) 781-1774.
Also read: Terms & Conditions · Back to Home